Cancellation Policy

Changed Your Mind About an Order? Here's How to Handle It:

Cancellation Window:

You have a 24-hour period to cancel your order while it's still in the processing phase. Unfortunately, if 24 hours have passed, we are unable to cancel your order.

How to Cancel Your Order:

You have 24 hours to cancel your order via the link found in your confirmation email. Look for the "Changed Your Mind?" section. If more than 24 hours have elapsed, please contact us at support@klumoni.com, and we'll see what we can do.

Undoing an Accidental Cancellation:

If you accidentally cancelled your order but still want it, the simplest solution is to place a new order. If you have any questions, don't hesitate to reach out to us at support@klumoni.com - we're here to help.

Cancellation Confirmation:

After you cancel through the email link, you'll receive a confirmation email. If this email doesn't arrive, please contact us at support@klumoni.com with your original #OrderNumber.

Can't Find the Cancellation Option?

No worries if you can't find the cancellation link. Just email us as soon as possible at support@klumoni.com with your #OrderNumber and a request to cancel or modify your order.